Can I use Dial A Ride... ?
If you are over retirement age, or
have difficulty using other forms of transport, then Dial A Ride is
for you.
If you are not sure if you are
eligible, please
email or call the office and we will be happy to
help you.
Where can I go...?
If you are eligible for Dial A
Ride, then it can be used for anything to do with day-to-day
living. For example shopping, visiting friends or relatives, going
to church; day centres; pubs and
restaurants; leisure pursuits as well as keeping any sort of health
related appointments. You may need Dial A Ride to get to your place
of work or to attend college.
Children with special needs can be
taken to school or play-schemes. Escorts are always provided to
travel with children and all have undergone an enhanced Criminal
Record Bureau Check.
Use our map feature...
How do I book a trip... ?
Telephone the office on 01723
354434. The first time you call, we will take all necessary
details. There is an annual membership fee of £3.00 to use
Dial A Ride. Then, you need to tell us when and where you want to
go.
Because Dial A Ride is extremely
busy, you are advised to give as much notice as possible.
We accept 'regular' or 'block'
bookings. If you want to go at the same times on the same days then
we can book this as an ongoing request. However, you must be sure
that you are able to keep this commitment. If you cancel at short
notice on several occasions, we may have to stop the regular
booking. If you know you are going away, then you must cancel the
dates you do not need well in advance. This way other people can
use our service and your regular booking will still be in place when
you return.
When can I travel?
Dial A Ride services are available:
Monday to Friday, 8:30am to 5:00pm
Saturday, 10:00am to 4:00pm
Last return journey times are usually 4:30 but this can depend on
the pick up point and your destination.
You can certainly enquire about travelling outside the above
hours. Please get in touch with
the
office.
How much does it cost?
For our fares please use the links below or use
the map feature.
Scarborough Area
Filey Area
Beyond the area
Do I have to register?
Yes. Registration is easy and can be done over the phone.
We only need the briefest of details: name, address, daytime phone
number and if there are any mobility issues.
All information we hold is secure and is never revealed to anyone
else.
There is an annual membership of
£3.00 a year which is collected on your first trip and then annually
on that trip's anniversary.
What if I cancel a trip?
If you need to cancel any trip,
please do so with as much notice as possible. Try to avoid
cancelling on the day, or even the day before. We have to turn down
many requests each day from people who need Dial A Ride. If we
arrive at your house and you have not cancelled your journey, then
we may have to make a charge to cover our costs.
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